Cancelation Policy
Late Policy
Refund & Return
Cancelation Policy
WHAT IF I HAVE TO CANCEL?
- To hold a reservation, you must provide a valid credit card. This applies even if you intend to pay with a gift certificate. We know that life can be busy and full of the unexpected, so if you must cancel your treatment, please provide at least 24 hours notice.
- If you cancel within 24 hours of your appointment time, this will result in a charge equal to 50% of the reserved service amount.
- No-Shows, will be charged 100% of the reserved service amount.
- Any multiple service combinations that are more than an hour long we ask for 48 hours’ notice, within the 48 hour time period will result in a charge equal to 50% of the reserved service amount.
- Once you opt into our text message notifications, your appointments will be confirmed at least 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.
- Being late for an appointment will be included in the treatment time.
Late Policy
Tavoos Spa reserves the right to cancel an appointment if the client is more than 15 minutes late. In this case, the client will be charged a 50% fee of the service booked
Refund & Return
- PRODUCTS: We hope you will be thrilled with every purchase you make at Tavoos Spa. Should you be less than satisfied, products can be returned for retail or service credit within 7 days of purchase with valid receipt. All refunds are for Spa Credit Only.
- Gift cards, memberships, and spa service packages are non-refundable
What Forms Of Payment Are Accepted?
Tavoos Spa accepts Visa, MasterCard, American Express, Discover, cash, and check. Payment is expected at the time of treatment. Please be aware a 3% convenience fee is charged for all card payments. To avoid this fee please pay with cash or check.
Gratuities
Gratuities are accepted in cash. We can provide cash back from credit/debit cards for gratuity if desired. Envelopes are available at the front desk during check out and will be dispersed to your practitioners.
How Do I Know What Treatment To Book?
Book a Customized Facial if you are a first time client, as this also includes a skincare consultation.
If you are a returning client and do not know what to book next, you can go ahead and book a customized facial so we have that time blocked out for you. Your esthetician will then be able to take a look at your skin at the time of appointment and decide/consult what treatment will be best for you at that time.
It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion.
Do you Ship Internationally?
At this time we do not ship internationally.
What Are Your Shipping Cost?
We offer a flat fee of $15 for shipping!
How To Prepare For My First Appointment?
Please arrive on time, and with a bare face. If you are coming from work and cannot remove your makeup, makeup removal will be provided during the facial however this will cut into your appointment time. Please have a detailed list of products you are currently using at home, or bring them with you. Also, try not to purchase any new skincare products before your first appointment, as our estheticians will be recommending a curated home care regimen for you.
How Can I Schedule An Appointment?
You can book an appointment with us online through our website or by calling the spa at 630-469-6255. We are more than happy to assist you!
What If I Am Sick And Have To Cancel?
Unfortunately, we need to comply with our cancellation policy. There will be no charge if you let us know more than 24 hours in advance, within the 24 hours you will be charged 50% of the appointment service. If you are a no show, we will have to charge for the full service.
When Should I Arrive For My Appointment?
We ask that you arrive 15 minutes prior to your appointment time so we can get you checked in.