Enforced Cancellation Policy

WHAT IF I HAVE TO CANCEL?

To hold a reservation, you must provide a valid credit card. This applies even if you intend to pay with a gift certificate. We know that life can be busy and full of the unexpected, so if you must cancel your treatment, please provide at least 24 hours notice.

If you cancel within 24 hours of your appointment time, this will result in a charge equal to 50% of the reserved service amount.

No-Shows, will be charged 100% of the reserved service amount.

Any multiple service combinations that are more than an hour long we ask for 48 hours’ notice, within the 48 hour time period will result in a charge equal to 50% of the reserved service amount.

Once you opt into our text message notifications, your appointments will be confirmed at least 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Being late for an appointment will be included in the treatment time.

Tavoos Spa reserves the right to cancel an appointment if the client is more than 15 minutes late. In this case, the client will be charged a 50% fee of the service booked.

PRODUCTS: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 14 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 14 days prior or has been opened/used, please contact a manager to discuss your options at info@tavooshalospa.com. Please note that this return policy only applies to products purchased at our spa.

GIFT CARDS: Once the purchase is located and confirmed in our system, unused gift certificates may be returned to the original payment method. We are unable to process refunds for partially used gift certificates.

Tavoos Spa accepts MasterCard, Visa, American Express, Discover, cash, and checks.

Please be aware we do charge a 1% credit card convenience fee for all payments with credit cards. To avoid this fee please pay with a debit card, cash, or check.

At this time we do not ship internationally.

We offer a flat fee of $15 for shipping!

• Book a Customized Facial if you are a first time client, as this also includes a skincare consultation.

• If you are a returning client and do not know what to book next, you can go ahead and book a customized facial so we have that time blocked out for you. Your esthetician will then be able to take a look at your skin at the time of appointment and decide/consult what treatment will be best for you at that time.

• It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion.

Please arrive on time, and with a bare face. If you are coming from work and cannot remove your makeup, makeup removal will be provided during the facial however this will cut into your appointment time. Please have a detailed list of products you are currently using at home, or bring them with you. Also, try not to purchase any new skincare products before your first appointment, as our estheticians will definitely be recommending a curated home care regimen for you.

Yes! We offer online skincare consultations. Please call the spa to book your online consultation as well as let them know whether you prefer a zoom call or Facetime. At the time of appointment we will call you/meet on the Zoom link.

Unfortunately, we need to comply with our cancellation policy. There will be no charge if you let us know more than 24 hour in advance, within the 24 hours you will be charged 50% of the appointment service. If you are a no show, we will have to charge for the full service.

You can book an appointment with us online through our website or by calling the spa at 630-469-6255. We are more than happy to assist you!

We ask that you arrive 15 minutes prior to your appointment time so we can get you checked in.

Absolutely! Send an email to info@tavooshalospa.com if you are interested in reserving the spa and/or Halotherapy room for an event!